Shipping & Return & Cancellation Policy

Returns and Exchange

Dear Customers,

Please find our Shipping and Return policy below. However, we just want to re- assure you that we are very customer friendly and deeply value our customer relationships and their happiness. We always strive to be accommodative of your requests to the best of our ability, something which our loyal and happy customer base is proof of!

• In all cases of Returns & Exchange, you have to drop us a mail at support@aanki.com, mentioning the order number and the issue you are facing with the item delivered, within 24 hours of receiving the product. Pls note the below points :

  • The items must be unused, unworn, unwashed and undamaged.

  • Retain the original packaging by keeping the tags, labels if any, intact.

• Now COD is available on order above ₹999 only

• We’ll do our best to collect the returned product from your registered shipping address within India. However, if we can’t arrange for reverse pickup due to service unavailability in your PIN code, we’ll kindly request you to self-ship the product to the shipping address shared with you via a courier partner of your choice. Please send us the courier receipt once you ship the package so we can take over the process. We’ll reimburse the shipping cost you incurred in the form of store credits (maximum Rs.150). If we do arrange for reverse pickup, we’ll kindly request your cooperation with the courier agent who will collect the package from you.

• Please note that the courier parties are third-party entities and may only make a limited number of calls for Reverse Pick Up. To avoid any cancellation or delay, kindly hand over the package at once.

• It takes approximately 7-10 working days for the product to reach our warehouse. Therefore, we kindly request your patience during this period.

• The product you receive will undergo a quality check. If it passes, the Quality Checking team will issue you store credits worth the product’s value. These credits can be used for a future purchase from the website or exchanged for a product in the desired size.

• Please be advised that the Gift Card/Exchange will only be issued upon receipt of the package back at our warehouse. Your patience in this matter is greatly appreciated.

• Eligible products can be shipped within seven days of product delivery. Eligibility for returns is clearly stated on the product page prior to placing your order.

• Aanki.com (Aankibukis Couture) does not offer refunds, but we will process your return as store credit.

• We will add an amount equal to the product value to your ‘Aanki Account’. You can use this credit amount when you make a purchase on our website during your next visit.

• Store credit will be issued only after we receive the product and verify the return. Please refer to the section below for complete information on valid returns.

• Store credit is valid for 6 months.

• Before making a purchase, please read the item descriptions carefully, including the sizes of the products, the handling and care section, and the wash/cleaning instructions. Also, be aware that screens and monitors are calibrated differently, and colors may not be 100% accurate.Our Return & Exchange team shall call up the customer as soon as we receive the parcel and shall facilitate the exchange or Gift Card, as applicable. Address :Aankibukis Couture, Phone: +91 8585032203 Vill& PO Wadipur, Near Wadipur Kaalitala, PS- Domjur, Howrah-711411.

• Please note that a product can be exchanged only once.

• Please also note that hand washing a product which is supposed to be dry cleaned may lead to running of color. In this event, we shall not be responsible for refund/exchange.

• For all returns, please ship to the following address:

Aankibukis Couture Vill & PO Wadipur, PS -Domjur. Near Wadipur Kaalitala. Howrah. Pin-711411

Office hours are 10 AM to 6 PM IST (Indian Standard Time) Monday to Friday. We are closed on weekends, on bank holidays and any other public holidays as declared by the Government of India and by State of West Bengal.

• The returns are subject to Aanki.com (Aankibukis Couture) team’s discretion. This isn’t to scare you, as we are pretty accommodating!

• If you have any other queries / concerns regarding returns, please reach out to Autumn Lane’s team at support@aanki.com

• For any order delivered in India, shipping charges are not refundable.

ELIGIBILITY OF RETURNS:

• Aanki.com (Aankibukis Couture) does not accept return or exchange on the products which are Customized, Made to Order or Made to Measure.

• Product can be returned if the it is faulty or defective product

• Product can be returned if it is a different product

• If the product does not fit well (size issues )

• We shall not take Items that have been worn, washed or soiled

• Sale items cannot be exchanged or returned

• A Complete Quality check will be done by us upon receiving the product before approving any exchange request.

• Please note product can be exchanged only once.

Conditions for returning products

• The products must be returned in the original condition they were received in along with any bills, tags, labels etc;

• Products must be in their original form and unsoiled;

• Brand packaging should be intact;

• Replacement of a product will be subject to availability of the product on the website at that time.

• Products that are eligible for a return, can be returned within 7 days of receiving the merchandise.

• In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product within 24 hours of receiving your order.

• All returns are subject to the discretion of Aankibukis Couture.

RETURNS / EXCHANGES FOR INTERNATIONAL ORDERS
Kindly note that orders received from overseas are not eligible for returns or exchange.

CANCELLATION POLICY

www.aanki.com does not entertain any cancellations once the purchase has been made. Please review your cart in detail before placing the order.

Shipping Policy

We extend our gratitude for selecting Aankibukis Couture for your esteemed shopping requirements. Our unwavering commitment is to deliver you with a seamless and enjoyable shopping experience.

To guarantee a smooth and efficient shipping process, we kindly request that you review the following shipping policy. This policy encapsulates essential details pertaining to the shipment of your handloom clothing orders.

Order Processing Time:

Orders are typically processed within a 10-15 business day timeframe from the date of purchase. We prioritize the meticulous craftsmanship and exceptional quality standards of our products, necessitating a reasonable timeframe for preparation and packaging.

Shipping Methods and Carriers:

We collaborate with reputable shipping carriers to ensure the safe and timely delivery of your orders. The selected carrier for your order will be contingent upon factors such as your location, package dimensions, and the shipping method you elect.

Shipping Rates:

Shipping rates are determined based on the destination, package weight, and dimensions. The applicable shipping fees will be displayed during the checkout process.

Estimated Delivery Time:

The estimated delivery time will fluctuate depending on your location and the selected shipping method. During the checkout process, an estimated delivery date range will be provided.

Tracking Information:

Upon shipment, we will furnish you with a tracking number. This information will facilitate the monitoring of the progress of your shipment through the carrier’s website.

Please note that these estimates are provided by the shipping carriers and are subject to unforeseen delays or circumstances beyond our control, including customs delays or weather-related factors.

Tracking Details:

After an order is shipped, it may take a short period of time for the tracking details to become available. Please allow for this delay before checking your tracking status.

International Shipping:

We offer international shipping to select countries. Please ensure that the handloom clothing products comply with the import regulations and requirements of your country before placing an order.

International shipments may be subject to customs inspections and additional charges. The customer is responsible for any customs duties, taxes, or fees imposed by the destination country.

Changes or Modifications:

Once an order has been placed, changes or modifications are not possible. It is crucial to provide an accurate and complete shipping address during checkout to avoid delivery issues. If you believe there is an error in the shipping address, please contact our customer support team as soon as possible. While we will do our best to assist you, we cannot guarantee that address changes can be accommodated after the order is placed.

Lost or Damaged Shipments:

In the unfortunate event that your shipment is lost or damaged during transit, please follow these steps:

* Contact us immediately within 48 hours of the delivery date.

* Provide information: Please provide us with the following information:

* Your order number

* The shipping carrier used

* The tracking number

* A detailed description of the issue, including photos or videos of any damage

* File a claim: We will work with the shipping carrier to file a claim on your behalf.

* Resolution: Once the claim is processed, we will notify you of the resolution. This may include a replacement item, a refund, or a repair.

Note:

• We are not responsible for lost or damaged shipments due to incorrect shipping addresses provided by the customer.

• We are not responsible for delays caused by factors outside of our control, such as severe weather or natural disasters.

• We reserve the right to request additional information or documentation as part of the claims process.

Our Commitment:

We acknowledge the inconvenience caused by receiving a damaged or lost shipment. We are dedicated to collaborating with you and the shipping carrier to expedite and resolve the matter as expeditiously as feasible.

For comprehensive details, please refer to our detailed Terms and Conditions.

Should you have any inquiries or require further assistance pertaining to our shipping policy, kindly contact our customer support team. We extend our gratitude for your patronage of Aankibukis Couture. Happy shopping!