Shipping & Return & Cancellation Policy
Shipping Policy
Dear Valued Customer,
We appreciate your choice of Aankibukis Couture for your shopping needs. Our commitment is to provide you with a seamless and enjoyable shopping experience.
To ensure a smooth shipping process, please review our shipping policy. This policy covers essential details about the shipment of your hand crafted clothing orders.
Order Processing Time:
Orders are typically processed within 10-15 business days from the date of purchase.
Tracking Information:
Upon shipment, we will provide you with a tracking number. This information will allow you to monitor the progress of your shipment through the carrier’s website.
Please note that these estimates are provided by the shipping carriers and may be subject to unforeseen delays or circumstances beyond our control, such as customs delays or weather-related factors.
Tracking Details:
After an order is shipped, it may take a short time for the tracking details to become available. Please allow for this delay before checking your tracking status..
Changes or modifications are not possible once an order has been placed.
In the unfortunate event that your shipment is lost or damaged during transit, follow these steps:
* Contact us immediately within 48 hours of the delivery date.
* Provide information: Provide us with your order number, the shipping carrier used, the tracking number, and a detailed description of the issue, including photos or videos of any damage.
* File a claim: We’ll work with the shipping carrier to file a claim on your behalf.
* Resolution: Once the claim is processed, we’ll notify you of the resolution, which may include a replacement item, a refund, or a repair.
Note:
We’re not responsible for lost or damaged shipments due to incorrect shipping addresses provided by the customer.
We’re not responsible for delays caused by factors outside of our control, such as severe weather or natural disasters.
We reserve the right to request additional information or documentation as part of the claims process.
EXCHANGE Policy
Our exchange policy is all about size differences.
For example, if you order a size L dress from us, which measures 40 inches bust and waist, and 34 inches for the dress, you can ask for a size upgrade. (This info comes from our local tailor.)
Or, you can send us the product, and we’ll make the changes and send it back to you.
Just a heads-up: we don’t do any extra alterations.
• Custom-Made Products
When you order something custom, please give us the right measurements. If you need more help, check out our size guide, how to measure a garment properly, or call our customer care at 8585032203.
1. Customized items can’t be exchanged, returned, or refunded.
2. Refunds are only possible if the product is damaged.
3. If that happens, the refund will go to your AANKI account for your next buy.
• Exchange / Return Policy
If something is damaged, our team needs a video showing the damage from start to finish. We’ll get the item back or swap it out in about 7 business days.
1. To get a return, your item needs to be in the same shape as when you got it, not worn or used, and still in its original box. No perfume smell, please!
2. You’ll also need to keep the receipt or proof of purchase.
3. To start a return or exchange, just mail us at (info@aanki.com) or call us at 8585032203.
4. If we accept your return, we’ll tell you how to finish it.
5. You’re on the hook for shipping the products back.
• Shipping charges are non-refundable.
Once we get the products, our team will check them out..
• We don’t offer any exchange, refund, or return if you’re not happy with the product after you buy or get it.
• Refund Policy
Your refund will be added to your AANKI account for your next purchase.
• SALE PRODUCTS:
Items bought during a sale can’t be refunded, exchanged, or returned.
Our commitment is to provide you with the best possible service.
We understand that receiving a damaged or lost shipment can be inconvenient. We’re committed to working with you and the shipping carrier to resolve the issue as quickly as possible.
For more information, please refer to our detailed Terms and Conditions.
If you have any questions or need further assistance with our shipping policy, don’t hesitate to contact our customer support team. We appreciate your patronage of Aankibukis Couture. Happy shopping!